Platform / Analytics Dashboard
Get deep insights into your automation performance with comprehensive analytics.
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You can't improve what you can't see. The Analytics Dashboard turns every automated conversation and workflow into clear metrics — response times, conversion, resolution, volume — so you know what's working, what's leaking, and exactly where to tune.
Automation without measurement is a leap of faith. You can't tell whether your assistant is resolving issues or quietly frustrating customers, whether response times are improving, or where conversations are dropping off — so you can't improve any of it. The Analytics Dashboard turns every automated interaction and workflow into clear, real-time metrics, making the performance of your automation something you can actually see and manage.
It tracks the numbers that matter — response times, conversion, resolution rate, volume, and your own custom events — and surfaces them on live dashboards as conversations happen. When you need to share results or dig deeper, you build custom reports and export them in a click. Instead of guessing, you get a feedback loop: see what's working, find what's leaking, tune it, and watch the metric move. That's how automation compounds instead of stagnating.
Features
How it works
Every interaction and outcome is tracked automatically — no manual logging.
Real-time dashboards surface the metrics that actually matter to your team.
Build custom reports and export them for stakeholders in a click.
Use cases
01
Conversion tracking
02
Response-time monitoring
03
Volume & trend analysis
04
Custom reporting
FAQ
Response times, conversion, resolution rate, volume, and your own custom events.
Yes — custom reports and exports are built in.
Yes, dashboards update in real time as conversations happen.
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